How to Fix Netflix Error Code NW-2-5?

Andrew Moore
Updated: January 24, 2023

Today, Netflix is one of the most extensive Internet entertainment services worldwide. Many people don’t know that Netflix started as a DVD service just to deliver discs to people. Its functionality today doesn’t need to be detailed. Due to Netflix streaming services, users can access countless movies, cartoons, TV shows, and other kinds of entertainment. All you need is just an Internet connection. Users can access Netflix on multiple devices, including Xbox, PlayStation, computer systems, Smart TVs, mobile phones, etc. But despite its exceptional efficiency and popularity, Netflix sometimes annoys users by generating errors.

The Netflix Error Code NW-2-5 is one of the main problems spoiling the excellent streaming offered by this service. If you are facing the Netflix Error Code NW-2-5), this post will tell you how to fix it.

What is this error?

You may see the following error message: Netflix has encountered an error. Retrying in X seconds. Code: NW-2-5.

The NW 2-5 error code on Netflix indicates the problem with the Internet connection. It means that the device is having problems accessing Netflix services. This error is widespread but may be challenging to identify and fix.

The NW 2-5 error can occur on most Netflix devices, including streaming services, such as Blu-Ray players, game consoles, Roku, and Smart TVs. The Netflix Error Code NW 2-5 can occur randomly, and it is often tough to determine the actual cause of this error. But in most cases, it indicates connectivity issues between the device and the Internet preventing the user’s device from accessing the Netflix service. Poor connection, low Internet speed, and router problems may be the causes of this error.

How to fix the Netflix NW 2-5 error code?

To fix the Netflix Error Code NW 2-5, you can try the following solutions:

  • Click “Try again“;
  • Verify the network you are connected to;
  • Check your Internet usage restrictions;
  • Reboot the device;
  • Check the DNS settings;
  • Check the WiFi signal quality.

We will tell you more about each of these solutions.

Click “Try again”

Netflix allows you to use the “Try again” option. So, before you read the technical explanation of this problem, select the “Try again” method.

Verify the network you are connected to

As you already know, this error usually occurs when your device fails to connect to the Internet and the Netflix service. Poor Internet connection and unavailability is the severe problem preventing a user from logging in to Netflix. There may be other causes, but bandwidth drops are the main of them. To ensure your Internet connection is up and running, perform a network connection test. Contact your Internet Service Provider (ISP) if you cannot connect.

Check Internet usage restrictions

The flexibility of Netflix streaming content is fantastic. But sometimes, the Error Code NW-2-5 can limit your entertainment. It is caused by a block installed in the public WiFi network. Poor performance is evident if the user uses a WiFi network with limited bandwidth at work, school, hotel, or university. Public network administrators disable public access to streaming services, so this problem occurs.

When the user has no control over the public network, switching from the public network to the private network via cable Internet, WiFi, or DSL is best.

Reboot your device

If your streaming device runs non-stop for a few days, its DNS cache may overflow. Your device cannot process new information resulting in the Netflix Error NW-2-5. Closing all running applications and rebooting the device should solve the problem.

Check the DNS settings

Not all devices allow users to check the DNS settings. Moreover, different ways to check the DNS settings on other devices exist. So if you can’t check the DNS settings on your device, skip this step.

Check the quality of your WiFi signal

Using a wired Ethernet connection is the best option for streaming content. There are some tips to improve the quality of the Internet signal:

  • Lower signal interference: the user should check if the router is located near other wireless devices, such as radios, phones, baby monitors, microwave ovens, etc. It is vital to move the router away from these devices to reduce the chance of signal interference;
  • Move the router closer: the signal range of each router is limited, so it is crucial to move the router closer to the devices it is connected to, such as a PC, TV set, mobile phone, etc.;
  • Place the router high: placing it somewhere higher, such as on shelves or cabinets, gives a better signal than putting it on lower surfaces.

If you are still experiencing the Netflix Error NW-2-5, contact your ISP because they may have a more severe problem. Wait for a while and check again. If the error is fixed surreptitiously, then your ISP is responsible for the error.